Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Unleashing Excellence: The Complete Guide To Ultimate Customer ServiceISBN13:9780470503805ISBN10:0470503807Author:Snow, Dennis (Author), Yanovitch, Teri (Author)Description:A Step-By-Step Guide To Designing And Implementing An Amazing Customer Service Culture In Today's Competitive Business Environment, Keeping Customers Happy Is The Key To Long-Term Success But Some Businesses Provide Much Better Customer Service Than Others It's Not Always Clear What Works And What Doesn't, And Implementing New Customer Service Practices Midstream Can Be A Difficult, Chaotic Task Business Leaders Who Want To Transform Their Business Culture Into One Of Customer Service Excellence Need Reliable, Proven Guidance Unleashing Excellence Gives You Practical Tools And Step-By-Step Guidance Tailored To Your Company's Individual Customer Service Needs It Shows You How To Navigate Your Teams Through Every Step Of The Implementation Process To Achieve True Customer Service Excellence The Book Covers The Training And Education Of Your Group, How To Measure The Quality Of Your Service, How To Build A Culture Of Personal Accountability, And How To Recognize Excellence And Reward It Fully Revised To Include Updated Information On The Latest Tools And Best Practices, As Well As The Stories And Lessons Learned From Those Organizations That Have Used The Process Described In The Book Offers Proven Best Practices For Designing And Implementing An Excellent Customer Service Culture Simple Format Divides Content Into Nine Leadership Actions That Guide You Through A Step-By-Step Process Shows You How To Build A Common Customer Service Vision For Your Entire Organization Customer Service Is Vital To The Survival Of Your Business If You Want To Move Your Organization's Customer Service Practices From Good To Great, Unleashing Excellence Is The Key Binding:Hardcover, HardcoverPublisher:WileyPublication Date:2009-11-01Weight:0.95 lbsDimensions:0.9'' H x 9.26'' L x 6.56'' WNumber of Pages:238Language:English
Price: 23.55 USD
Location: USA
End Time: 2023-12-18T00:35:29.000Z
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Book Title: Unleashing Excellence : the Complete Guide to Ultimate Customer Service
Item Length: 9in
Item Height: 0.6in
Item Width: 6in
Author: Dennis Snow, Teri Yanovitch
Format: Hardcover
Language: English
Topic: Customer Relations
Publisher: Wiley & Sons, Incorporated, John
Publication Year: 2009
Genre: Business & Economics
Item Weight: 15.7 Oz
Number of Pages: 256 Pages
